The Puppet Co – Purchasing & Logistics Controller

Location: Office Based: Hitchin, Hertfordshire
Full time: Monday- Friday: 8am till 4:30pm (40 hours per week)
Salary: £40,000 per annum
Company: The Puppet Company

About Us:
The Puppet Company, a family-owned business based in Hitchin, now in its 24th year as the world’s leading puppet supplier. We are involved in designing, manufacturing, and selling high-quality and affordable puppets and soft toys. We are looking for a driven, committed individual to join our team as our Purchasing & Logistics Controller.

Role Overview:
We are seeking a highly organised and detail-oriented Purchasing & Logistics Controller to join our team. The ideal candidate will have solid experience in purchasing, import/export logistics, and product management, with a strong understanding of Incoterms and proficiency in Microsoft Excel.

Key Responsibilities:

Purchasing & Supply Chain Management

  • Monitor stock levels and calculate re-order quantities.
  • Negotiate competitive pricing, plan, place, and track purchase orders with manufacturers and suppliers.
  • Ensure accurate pricing, order confirmations, and product data within Sage.
  • Coordinate product testing, inspections, and shipment arrangements.
  • Review and verify shipping and customs documentation (commercial invoice, packing list, Bill of Lading, etc.).
  • Maintain and update estimated delivery dates and stock information.
  • Manage supplier relationships and address quality or delivery issues.

Product & Stock Management

  • Oversee stock control processes including stock takes and adjustments.
  • Maintain and update the product and barcode master file.
  • Create new product codes and manage discontinued product data.

Logistics Coordination

  • Arrange pallet and container shipments for UK, EU, and US customers.
  • Liaise with freight forwarders, warehouses, and customs brokers.
  • Prepare import/export documentation and ensure compliance with customs requirements.
  • Verify customs entries and support HMRC or Trading Standards queries.

Finance & Reporting

  • Support month-end reporting (sales, product transactions, stock valuation).
  • Review and approve freight, duty, and inspection invoices.
  • Liaise with Finance on purchase orders, payments, and internal postings.

Pricing & Administration

  • Assist in annual pricing reviews and margin analysis.
  • Calculate wholesale and RRP prices across multiple regions.
  • Update Sage price lists and customer order templates.
  • Prepare price lists and product information for trade shows.

Skills & Experience:

  • Strong knowledge of Incoterms and international shipping processes.
  • Advanced MS Excel skills and experience using Sage (or similar ERP systems).
  • Excellent attention to detail and accuracy.
  • Strong organisational and communication skills.
  • Experience in purchasing, logistics, or supply chain coordination preferred.

Why Join Us?

  • A supportive and friendly working environment focused on employee well-being.
  • Opportunities to grow and develop within a thriving, family-owned business.
  • Competitive salary
  • 31 days holiday (inclusive of bank holidays)
  • Christmas closure
  • Holiday purchase scheme
  • Work/Life Balance: Option to work from home 1 day a week (post probation)
  • Bupa Assistance programme available to all staff
  • Workplace pension scheme

How to Apply:
If you are ready to take on this exciting challenge and contribute to the continued success of The Puppet Company, we want to hear from you! Please send your CV and a cover letter outlining your relevant experience to natalie@thepuppetcompany.com

The Puppet Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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